Shipping Policy

General Shipping Overview

This Shipping Policy governs all order processing, shipment arrangement, delivery terms, and customs liability rules for all purchases made on our website. This policy applies to all global customers and all product categories available on our platform. All transactions on this website are conducted in United States Dollars. We follow standardized international cross-border shipping procedures to ensure stable, safe, and transparent product delivery for every order, delivering a reliable shopping and logistics experience for all users.
We strictly implement unified order processing and delivery standards for all regions, with no differentiated rules for different customer groups. All logistics arrangements are completed through formal and stable cross-border logistics channels, ensuring standardized transportation procedures, complete parcel tracking, and stable delivery efficiency.

Order Processing & Shipment Timeline

Once your order is successfully placed and payment is fully confirmed, our team will initiate internal order verification, product sorting, packaging, and shipment arrangement procedures. All valid orders will be processed and dispatched within our standard processing cycle to ensure timely shipment arrangement.
Our standard order processing period takes 1 to 3 working days before the parcel leaves our warehouse. After formal shipment, the overall international delivery period ranges from 6 to 12 working days. The
All products are professionally packaged before shipment to avoid damage, extrusion, or contamination during long-distance cross-border transportation. We adopt standardized packaging materials suitable for international logistics, ensuring the integrity and safety of all products when arriving at the customer’s destination address.

Customs & Additional Charges Liability

We take full responsibility for all customs-related expenses and all additional cross-border transportation costs incurred during the entire logistics process. All possible tariffs, customs clearance fees, and official handling charges generated during customs clearance are fully undertaken by our platform.
Customers will not be required to pay any extra fees, additional charges, or customs costs during customs clearance and final delivery. All prices displayed on our website are the final settlement prices, with no hidden charges or subsequent supplementary payments. This rule applies to all orders and all delivery regions, completely eliminating additional consumption risks for cross-border shopping.
Customers are responsible for submitting accurate, complete, and valid recipient information during order placement, including detailed shipping address, valid recipient name, and correct contact information. All shipment arrangements will be strictly implemented according to the address information submitted by customers.

Delivery Address & Order Accuracy Rules

We will not take responsibility for delivery delays, parcel return, delivery failure, or parcel loss caused by incorrect address information, incomplete address details, wrong contact methods, or customer failure to sign for the parcel on time. If customers need to modify address information, they must submit modification requests through the official contact channel before the order is dispatched from the warehouse. No address modification will be supported for orders that have already been shipped.

Parcel Tracking & Delivery Follow-Up

Once your order is dispatched, we will generate an official logistics tracking number for your parcel. Customers can track the real-time transportation status and delivery progress of the order through the corresponding logistics query channel. We maintain stable logistics follow-up services during the entire transportation process.
If customers encounter abnormal logistics status such as long-term stagnation, status update interruption, or delivery abnormality during transportation, they can submit feedback and inquiry requests through the Contact Us page on the official website. Our team will verify the logistics situation in a timely manner and provide professional follow-up solutions.

Undeliverable & Returned Parcels

If the parcel is returned or cannot be delivered normally due to customer personal reasons, including but not limited to incorrect address, unsuccessful contact, refusal to sign for the parcel, or long-term unclaimed parcels, the relevant subsequent processing costs and risks shall be borne by the customer. We will conduct secondary processing according to the actual situation of the returned parcel, and the secondary delivery arrangement will be confirmed through customer communication.
For parcels that cannot be delivered normally due to logistics side abnormalities or our responsible reasons, we will actively coordinate logistics resources to complete re-delivery, or provide reasonable after-sales solutions in combination with the actual order situation to protect customer legitimate rights and interests.

Logistics Exception Instructions

The standard delivery time we provide is a stable average cycle for conventional logistics. Individual orders may have slight time fluctuations due to objective factors such as regional customs inspection arrangements, seasonal logistics peak periods, and local policy adjustments. Normal reasonable time fluctuations do not belong to logistics abnormal problems and will not be included in the scope of after-sales compensation and special processing.
We will actively track and properly handle obvious logistics delays and long-term abnormal stagnation that exceed the reasonable fluctuation range, and communicate with customers in a timely manner to ensure effective problem solving.

Policy Update Statement

We reserve the right to adjust and optimize the content of this Shipping Policy according to the update of international cross-border logistics rules and business development needs. The updated policy content will be published on the official website and take effect automatically. All shipped and subsequent orders will be implemented in accordance with the latest policy terms. We will always maintain the stability of core service commitments to ensure consistent and standardized logistics services for all global customers.

 

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