Terms of Purchase
General Terms & Agreement
These Terms of Purchase serve as the official binding guidelines for all users who access, browse, shop, and complete order transactions on our website. The content of these terms covers product purchase rules, order processing specifications, shipping arrangements, payment standards, after-sales return and refund regulations, and overall user shopping obligations and rights. All customers who place orders on this website are deemed to have fully read, understood, and unconditionally accepted all the purchase terms listed below.
We reserve the right to update, optimize, and adjust these purchase terms in accordance with operational development and industry standard changes. All revised terms will be officially published on the website and take effect immediately after publication. Continued use of the website and continued purchase behavior after the update constitutes recognition and acceptance of the latest terms of purchase.
All transaction behaviors on this website follow the principle of openness, transparency, fairness and integrity. We provide standardized product sales services and consistent shopping protection mechanisms for all global users, ensuring that every customer can enjoy a safe, stable and standardized online shopping experience.
All displayed product prices are final prices. The prices cover product value and basic service costs required for conventional transactions. There are no hidden fees, undisclosed service charges or unexpected additional charges in any shopping link. All price information displayed on the product page is real and effective at the time of purchase, and the final settlement amount of the customer shall be subject to the amount displayed on the official order page.
Order Placement & Order Validation
Customers shall complete independent order placement operations in accordance with the website guidelines, and ensure that the submitted personal information, recipient information and order information are true, accurate and complete. After the customer completes the payment operation and the system confirms that the payment is successful, the order will be officially generated and enter the formal processing process.
We have the right to verify the authenticity, legality and rationality of all orders. For abnormal orders including but not limited to false transactions, malicious orders, repeated abnormal purchases and invalid information submission, we reserve the right to suspend order processing, cancel abnormal orders and refuse subsequent service support.
Once the order is officially generated, the product specification, quantity and settlement amount of the order cannot be modified independently by the customer. If there is an actual need for adjustment, the customer needs to initiate a consultation application through the official contact channel, and the adjustment can only be carried out after our confirmation and approval.
Order Processing & Delivery Terms
After the order payment is confirmed successfully, we will start the internal order sorting, product inspection, packaging and delivery process. All valid and compliant orders will be arranged for shipment within 1 to 3 working days to ensure standardized and efficient order processing.
After the parcel is shipped, the standard delivery period is 6 to 12 working days. The overall delivery progress is affected by conventional objective factors including logistics operation status and customs clearance progress. The delivery time we provide is a stable conventional time range, which can cover most normal transportation situations.
Our website provides global free shipping services for all products. All orders enjoy free shipping privileges without order amount threshold. Every customer who completes a purchase on our platform can enjoy free global delivery service, which is a long-term and unified service rule of the platform.
We fully undertake all tariffs and all additional cross-border transportation costs incurred during the product transportation and customs clearance process. Customers do not need to bear any extra fees beyond the order settlement amount, realizing zero additional cost for cross-border shopping.
Product Description & Purchase Guidelines
All product introductions, function descriptions, ingredient descriptions, usage methods and effect previews on the website are true and objective, and are consistent with the actual attributes of the products. We strictly abide by the principle of authentic publicity, and do not exaggerate product effects or falsify product information.
Customers shall fully understand the product information, applicable skin types and usage scenarios before purchasing, and independently judge whether the products meet their personal use needs. We respect the independent choice of every customer, and provide accurate product information for customers’ purchase reference.
All products on the website are brand-new, authentic and unused standard products, which have passed standardized quality inspection procedures to ensure that the product quality meets the official sales standards.
Return & Refund Terms
We provide a unified 60-day return service window for all official orders. The return period starts from the date when the customer receives the product. Within the valid return period, customers can initiate a return application for reasonable reasons such as product discomfort, inappropriate use effect and non-human damage problems, and enjoy standardized after-sales return service protection.
All returned products must keep intact packaging, complete accessories and unused status, and meet the official return inspection standards. After receiving and verifying the returned products, we will complete the refund processing within 5 to 10 working days.
The refund will be returned to the customer’s original payment account in full according to the actual payment amount of the order. There is no unreasonable deduction or hidden charge in the refund process. We strictly implement the refund time limit standard to ensure that customers can obtain efficient and standardized after-sales protection.
Customer Responsibilities & Obligations
During the use of the website and the purchase process, customers shall abide by the platform rules and relevant public network usage norms, and shall not use the website for any illegal, improper or malicious trading behaviors. Customers shall be responsible for the authenticity and validity of the personal information and receiving information they submit.
Customers shall bear the relevant risks and responsibilities for shopping problems caused by personal reasons, including incorrect receiving information, failure to sign for parcels on time, unauthorized abandonment of orders, and artificial damage to products.
Customers agree to accept official order notification, logistics update and after-sales service feedback information generated during the normal transaction process. If customers have any questions about orders, products or services, they can initiate consultation and feedback through the Contact Us page.
Service Explanation & Exception Handling
We maintain a standardized service processing mechanism for all orders and user demands. For conventional shopping problems and after-sales demands, we will handle them in strict accordance with the terms of this document and other official policy documents of the platform.
For special shopping situations that are not covered by the existing terms, we will adhere to the customer-oriented and fair principle, conduct targeted communication and problem solving, and try our best to protect the legitimate shopping rights and interests of users.
Term Revision & Final Interpretation
We reserve the right of final interpretation and independent revision of these Terms of Purchase. When the business model, service rules and industry environment change, we will appropriately adjust the content of the terms. The updated terms will be displayed on the website in real time and take effect automatically.
All shopping behaviors of users are subject to the latest official terms published on the website. Long-term browsing and purchasing on the website represents continuous recognition and acceptance of our purchase terms and service rules.
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